642 results found

1. Signal to client in some way there is deposit on file to be used in My Cart

   "I added everything to my cart to start the checkout process and the $20 deposit we made [on-site] is not applying?"

   I'm getting emails like this a lot. People are prompted to apply the deposit on file when they click next, but instead of doing that they're emailing, which is much harder. This I think illustrates that the end user really expects for a deposit to be showing in My Cart itself.

   My suggestion is to put the ~do you want to use deposit on file inside the My Cart itself to clear this up and save a click through screen to get to credit card entry in one less step.

   Alternatively, just add an option for IBY that if a customer has a deposit on file, automatically apply that deposit and show it in My Cart.

   "I added everything to my cart to start the checkout process and the $20 deposit we made [on-site] is not applying?"

   I'm getting emails like this a lot. People are prompted to apply the deposit on file when they click next, but instead of doing that they're emailing, which is much harder. This I think illustrates that the end user really expects for a deposit to be showing in My Cart itself.

   My suggestion is to put the ~do you want to use deposit on file inside the My Cart itself to clear this up and save a click through… more

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2. Add more detail (What message, what status(es), etc) to the Communication Job Manager.

   The Communication Job Manager (Utilities>Communication Job Manager) is very basic currently. When I schedule Communications in the Wizard, they will show up there, but with very little identifying information - meaning if something needs to be corrected, I have to delete all of the outgoing communications in order to reset the one I needed to fix. Recommending putting more identifying information (Client Status/Group, Date/Time Scheduled, Which Message Sent, etc.)

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3. Show Triggers set to run automatically in Control Center (Just Gray them Out Since Handled by S+)

   A user requested "Add 'Process Triggers' to Control Center in MyStratus" as a feature, but it was declined because Control Center automatically processes them via S+ Servers: https://studioplus.uservoice.com/forums/560392-studioplus-product-suggestions/suggestions/18570112-add-process-triggers-to-control-center-in-mystra

   This makes sense, but I think there are two things to consider not addressed:

   1) Bill may not want to wait for Control Center to immediately process a Trigger set to Auto. I realize he could set the trigger to manual temporarily, fire it, and then set back to Auto; however, that is a hassle, and I think the bigger concern is that really "Run Job" should be an option in Control Center so that any job, not just a Trigger set to auto, can be run on demand - there are instances where it's mission critical for a business to have something run instantly.

   2) There's value in a Trigger that's been automated still showing in Control Center, particularly for verifying and stack tracing a workflow. I ran into this problem just now because I'm trying to automate an upload and notification workflow. When I go to Control Center because my next expected action is a Trigger set to run there automatically, it seems like I've missed a step when my workflow Trigger doesn't show in the Control Center. I can of course go to the logs (assuming it's been run), but that's really a pain to do. My suggestion is to showTriggers set to run automatically in the Control Center but just like grayed out with a reminder that these jobs are set to run automatically. Maybe grayed out doesn't make sense, though, because I still think it should be something you can execute. Really, you just want to make it clear you can't edit the Job here if it's a Trigger... so maybe make another text box separate for Triggers that when double clicked open the Trigger to edit just like the Control Center jobs open for editing when you double click them.

   A user requested "Add 'Process Triggers' to Control Center in MyStratus" as a feature, but it was declined because Control Center automatically processes them via S+ Servers: https://studioplus.uservoice.com/forums/560392-studioplus-product-suggestions/suggestions/18570112-add-process-triggers-to-control-center-in-mystra

   This makes sense, but I think there are two things to consider not addressed:

   1) Bill may not want to wait for Control Center to immediately process a Trigger set to Auto. I realize he could set the trigger to manual temporarily, fire it, and then set back to Auto; however, that is a hassle, and I think the bigger concern is that really "Run Job" should be an option in Control… more

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4. Create Session Sub-Types

   I think this is what the user who posted about adding a "category" varible was really getting at and was important enough to be addressed in 2019 release: https://studioplus.uservoice.com/forums/560392-studioplus-product-suggestions/suggestions/34523479-online-booking-provide-main-categories-with-sess#comments

   I second the need for organization of online booking, and I would add another benefit to the update: it would help simplify statuses in workflows: I'm using Session Types for event photography, and I have to have both many unique Session Types (so that you can pick an event using online booking platform) and also many Session Statuses for each of those Session Types (so that I can do multi-stage uploads over multi-day events, uploading each day as we go). I did not realize there was not a way to just duplicate a list of Statuses the same way you can duplicate a Session Type.

   It seems to me that if your location is setup to use Session Statuses by Type and you duplicate a Session Type, the new Session Type should also have duplicate Statuses or at least you could be prompted to ask if you wanted to duplicate associate Session Statuses.

   I think the long-term solution is actually to create a Session Sub-Type so that Session Types can be for "categories" (just like user in initial post requests) of shoots and Session Sub-Types can be discrete shoots of the Type class. That way, I could just use "General Kind of Event" as Session Type (say, Executive Portraits) and setup Session Sub-Types for all of my specific coverage options (On-site, in-studio, etc.). This would also allow me to use online booking and have things like user suggests - Baby Portraits, Child Portraits, etc. - to make online booking easier to navigate for clients while still providing them with a comprehensive entry point for booking something with my business.

   I think this is what the user who posted about adding a "category" varible was really getting at and was important enough to be addressed in 2019 release: https://studioplus.uservoice.com/forums/560392-studioplus-product-suggestions/suggestions/34523479-online-booking-provide-main-categories-with-sess#comments

   I second the need for organization of online booking, and I would add another benefit to the update: it would help simplify statuses in workflows: I'm using Session Types for event photography, and I have to have both many unique Session Types (so that you can pick an event using online booking platform) and also many Session Statuses for each of those Session Types (so that I can do multi-stage uploads… more

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5. Make it possible to show only unread messages in the Messages Hub

   When I am checking messages, I generally just want to see anything new that has come in that I haven't attended to already. If y'all implement the Messages on Home, this will help the messages list on Home widget to be shorter and more immediately relevant.

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6. Integrate bit.ly

   I'm getting billed for two SMS messages every time I send a Session login link, and that is just for the link itself. It needs to be native so that variables in form letters will work: I don't want to have to shorten links for all the 100s of kids at a school, etc.

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7. Client Import Utility Needs Secondary Cell just Like Secondary Email

   Families are using a single email but putting in mom's and dad's unique cell phone numbers for T&I shoots.

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8. Update complete date sort function in Communication to use padded month and date values for correct sort

   I think this is actually a bug: when you are in a Client record and click Communication and then sort by Complete Date, a date like 9/15/2024 shows as later than 9/2/2024. Padding month and dates with leading 0 will fix.

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9. Make some way to easily report Pending Web Orders for Sessions with actual order invoices to eliminate false shopping carts

   I just answered a client email, and she had a large pending web order followed by one from same day with maybe an increment of 1 or 2 for the order / invoice number. That client almost certainly didn't have a shopping cart she still wants to hold onto in my experience. IDK if those are done by the device or what, but I want to find a way to get rid of ~false positive ~abandoned carts from clients who have placed an order dated later than the earlier Pending Web Order that has yet to be ordered. I use shopping carts to read the breaks on horizon when closing up a sale... dont' want to have false hope. This is really common these days, so even if it can be done with a convoluted filter and elbow grease, I really just want an easy way to have an idea how much money might come in soon if people follow through (so maybe I call them, etc.).

   I just answered a client email, and she had a large pending web order followed by one from same day with maybe an increment of 1 or 2 for the order / invoice number. That client almost certainly didn't have a shopping cart she still wants to hold onto in my experience. IDK if those are done by the device or what, but I want to find a way to get rid of ~false positive ~abandoned carts from clients who have placed an order dated later than the earlier Pending Web Order that has yet to be ordered. I use… more

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10. Add a Custom URL that takes a client to his or her shopping cart, not just invoice payment

    As far as I can tell, there's no good way to direct a client straight to an abandoned shopping cart. I want one and a way to trigger the email that contains it automatically in order to automate abandoned shopping cart recovery.

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11. Make it so that sending an SMS doesn't close the SMS Text window

    I am frequently sending a series of texts with a client or even just dialoging and would like the window to remain open instead of closing after I send a new SMS so that I don't have to click on the text thread just to open the client communication I was just working on. I'd prefer just to close the box. IDK if it updates in real time if a new text comes in, but I do want that or at least a reload button so that I can text in real time like a conversation.

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12. Make horizontal scroll bar scroll to selected image upon select from contact sheet view

    If you are in a Session and click an image from the contact sheet view, it brings up that specific image in the filmstrip view to make it a large preview. However, the scroll bar at bottom of the page does not scroll to the position of that image in the gallery, which I believe it should for ease of navigation. You can hack it by pressing left and right arrows: do either way, and the scrollbar jumps to position as expected. Press the arrows enough, though, and you'll notice a bug that I'm reporting now.

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13. Dashboard report for sales by Session Type with ~Live Option

    Since I've been recommended to use unique Session Types for each discrete event photography shoot I do, I would like to have a dashboard report to monitor those sales, especially in real time. See my comment here: https://studioplus.uservoice.com/forums/560392-studioplus-product-suggestions/suggestions/17306914-dashboard-needs-average-total-sales-per-session.

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14. Add error notification for Session Import Utility for records with Session Numbers Containing Special Characters

    This is a corollary to my recent post about preventing garbage in with special characters in filenames: https://studioplus.uservoice.com/forums/560392-studioplus-product-suggestions/suggestions/48808958-add-ability-to-omit-or-replace-special-characters

    I can't remember if an issue I had recently (not the one I mention in post above) had to do with filenames or session numbers and special characters, but my guess is that Session Numbers with special characters like -"( and so on that might be found in a name will likely cause issues with Stratus.

    Using names as part of Session Numbers is a reasonable way to setup an Entagged Session Number: SomeShootLastNameGroup): Mary-Kate or Mary Kate Jones. It doesn't have to be Entagged... anything that you might use upstream like a form that you use to render and push in Session Numbers to Stratus and that will be read by the Bulk Importer could be setup the same way.

    I think it's important to test this.

    This is a corollary to my recent post about preventing garbage in with special characters in filenames: https://studioplus.uservoice.com/forums/560392-studioplus-product-suggestions/suggestions/48808958-add-ability-to-omit-or-replace-special-characters

    I can't remember if an issue I had recently (not the one I mention in post above) had to do with filenames or session numbers and special characters, but my guess is that Session Numbers with special characters like -"( and so on that might be found in a name will likely cause issues with Stratus.

    Using names as part of Session Numbers is a reasonable way to setup an Entagged Session Number: SomeShootLastNameGroup): Mary-Kate or Mary Kate Jones. It… more

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15. Add ability to Omit or Replace Special Characters in Addition to Rename for Image Ingest and Bulk Image Importer

    Since garbage in can in some cases mean not even garbage out (see support ticket [#120591]) and even those who should therefore know better (I can't think of anybody this applies to sitting a chair right now in my office, but I'll update post if I do) will ingest files with special characters like spaces, etc. that can cause online delivery to fail, I suggest the ability to replace special characters with underscores or to just delete them and shorten filenames be added to existing option to rename files on ingest for both normal file ingest (e.g. at Session, etc.) and Bulk Import.

    Since garbage in can in some cases mean not even garbage out (see support ticket [#120591]) and even those who should therefore know better (I can't think of anybody this applies to sitting a chair right now in my office, but I'll update post if I do) will ingest files with special characters like spaces, etc. that can cause online delivery to fail, I suggest the ability to replace special characters with underscores or to just delete them and shorten filenames be added to existing option to rename files on ingest for both normal file ingest (e.g. at Session, etc.)… more

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16. Filter favorites in filmstrip view

    I actually think this is a bug: if you click on an image in IBY and bring up the filmstrip view (single large image and a stripe of images at bottom), when you click the heart filter at top nothing happens when it should be filtering like happens when click same button in the contact sheet (initial thumbs overview) view. You can also filter favorites by a checkbox once add to my cart, making filmstrip the only non-filterable view of the three for now. Can't see good reason it should be left out. If a customer, I'd want to make favorites and then look at them closely only in strip view after an initial first pass over contact.

    I actually think this is a bug: if you click on an image in IBY and bring up the filmstrip view (single large image and a stripe of images at bottom), when you click the heart filter at top nothing happens when it should be filtering like happens when click same button in the contact sheet (initial thumbs overview) view. You can also filter favorites by a checkbox once add to my cart, making filmstrip the only non-filterable view of the three for now. Can't see good reason it should be left out. If a customer, I'd want to make… more

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17. Add image counts, time elapsed, projected time left, etc. into Bulk Image Importer

    I need image counts to make sure I'm all in with Imorter. I also would like to know about when a job will finish because of how many images I import at a time... could easily be 30,000.

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18. Make Bulk Image Importer Status Targetable

    I can think of a million use cases for making the Session Status targetable (not just blind advance to next) with Bulk Image Import. The most important, though, I think is that it would facilitate multiple uploads to a single session over (think daily uploads to a multi-day event) because you could just set the target status on import to something like "Upload these Pictures to IBY Sesame," which can kick off an upload Control Center job that will result in a status something like "Pictures have been uploaded" that will probably trigger notification emails / SMS. If you want to keep adding images to the session but not have to make a million Statuses and concomitant jobs, then just target the "Upload these Pictures to IBY Sesame" for the next Bulk Impage Import, and instead of going to the next Status as is only option now, it'll just keep doing that loop until you stop uploading.

    I can think of a million use cases for making the Session Status targetable (not just blind advance to next) with Bulk Image Import. The most important, though, I think is that it would facilitate multiple uploads to a single session over (think daily uploads to a multi-day event) because you could just set the target status on import to something like "Upload these Pictures to IBY Sesame," which can kick off an upload Control Center job that will result in a status something like "Pictures have been uploaded" that will probably trigger notification emails / SMS. If you want… more

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19. Make Bulk Image Uploader Run as a Watch Folder

    This is obviously about more automation, and for volume users it will be particularly useful just on a local computer and/or network.

    One logical extension of this function, though, may not be immediately obvious yet very helpful: it would actually lay the groundwork for FTP import (something my prior cart and other industry competitors like GotPhoto advertise as a feature). I use FTP, a tried-and-true workflow that people like to knock but still use extensively, straight out of Photo Mechanic - FTP is in my experience common among existing photo applications. If I could set Stratus up to bulk import as a watch folder, I could daisy chain it with my FTP Server so that I could also have an FTP Uploader: I'd just set the FTP user folder as the Bulk Import watch folder. Upload from PM -> FTP Server Inbox / Stratus Bulk Import Watch Folder -> Stratus.

    I realize I'm not an ordinary user in being able to set this up, but most people who need FTP in their workflow probably aren't either and can at least get something off the shelf they could use. Nikon offers an FTP service you can pay for by way of example. But a simple how-to article maybe even just linked to showing how to make a simple FTP Server at home using native IIS is probably a lot easier than trying to build some sort of FTP inbox to Stratus Drive (and the associated double traffic needed to Sync those files down, get ingested locally, only to be reuploaded to Stratus Drive).

    This is obviously about more automation, and for volume users it will be particularly useful just on a local computer and/or network.

    One logical extension of this function, though, may not be immediately obvious yet very helpful: it would actually lay the groundwork for FTP import (something my prior cart and other industry competitors like GotPhoto advertise as a feature). I use FTP, a tried-and-true workflow that people like to knock but still use extensively, straight out of Photo Mechanic - FTP is in my experience common among existing photo applications. If I could set Stratus up to bulk import… more

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20. Make a "Focal Point" for IBY Session Feature Images for Optimized Display on Various Screen Sizes

    I added this as a comment to a suggestion that shows as being completed yet isn't formally marked that way (it was from March 2020, so yeah, I figure maybe that i doesn't get dotted!), and since i'm not sure comments to addressed suggestions are monitored, I'm reposting here.

    I think subject of suggestion says it all. Basically, the idea is that you might shoot something off-center that you want as a feature photo for a session (that's how a large wrap I made of my own wedding is composed: we're off to left side of frame in rule of thirds composition. Assuming the feature photo shows on center, then my wife and I wouldn't be in the image selected to be shown as the photographer's best picture from the Session if viewed on a phone, which cuts a vertical sliver out of a horizontal image - you'd just see like some foliage. By picking a focal point, this can be avoided.

    https://help.pixieset.com/hc/en-us/articles/115003793312-Updating-a-Collection-s-Cover-Photo#h_01J5VHB6X0B794Z0DNCFS29G96

    The original S+ feature suggestion is here: https://studioplus.uservoice.com/forums/560392-studioplus-product-suggestions/suggestions/17338465-what-image-to-be-seen-when-logging-into-inspired

    I added this as a comment to a suggestion that shows as being completed yet isn't formally marked that way (it was from March 2020, so yeah, I figure maybe that i doesn't get dotted!), and since i'm not sure comments to addressed suggestions are monitored, I'm reposting here.

    I think subject of suggestion says it all. Basically, the idea is that you might shoot something off-center that you want as a feature photo for a session (that's how a large wrap I made of my own wedding is composed: we're off to left side of frame in rule of… more

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