Communication problem with texts and emails-responses go to wrong client.
Communication problem with texts and emails. When you text or email a client and they text or email back...that response is attached to the oldest client associated with that email or text. For example: We send a text to Susie Smith, Class of 2017. Her response comes back to Stan Smith, Class of 2010. We are constantly have to track back who the response is actually for. It would be awesome if the client number somehow attached to the text or email so the response would go to the correct client record.