668 results found

1. Make it possible to duplicate Form Emails

   Self-explanatory. It's a hassle to have to reinvent the wheel. Copy/Paste in ribbon doesn't do it (didn't expect it to, just made sure).

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2. Add a character counter to the Form Letter builder like in direct SMS since it's used for SMS

   Form letter builder needs a character counter just like the direct SMS function has since you build SMS campaign templates with it... it's probably more important here because if you're over by a few letters, the mistake is compounded over the whole of target SMS list, not just the one off you'd send that actually has a counter. There actually is a counter once you get to the communication wizard for sending bulk emails, and it's nice that you can make changes in the Wizard to SMS unlike with email (maybe the character count is the reason SMS can be edited by not email?). But it's a lot to do to change your template based on the cahracter count or a hassle to copy and paste it into a browswer window.

   Form letter builder needs a character counter just like the direct SMS function has since you build SMS campaign templates with it... it's probably more important here because if you're over by a few letters, the mistake is compounded over the whole of target SMS list, not just the one off you'd send that actually has a counter. There actually is a counter once you get to the communication wizard for sending bulk emails, and it's nice that you can make changes in the Wizard to SMS unlike with email (maybe the character count is the reason SMS can be… more

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3. Make the email generated from using Client Share Link use a Form Letter so it can be edited.

   Right now, the email generated when you invite a guest to view a session seems to be hardcoded as I cannot find where to change it. I think it should use a form letter with a preconfigured Control Center Job so that you can change the letter. If the email configuration makes this too sticky a wicket, then just hide the send functionality and make it a special kind of form letter that doesn't need to have a trigger to fire itself off. I'd like my referrals to have more information and a different tone to the email (tone isn't bad, it's just breezy whereas some brands will want a different tone... you don't email your lawyer, "Hey there, Check out my...").

   Right now, the email generated when you invite a guest to view a session seems to be hardcoded as I cannot find where to change it. I think it should use a form letter with a preconfigured Control Center Job so that you can change the letter. If the email configuration makes this too sticky a wicket, then just hide the send functionality and make it a special kind of form letter that doesn't need to have a trigger to fire itself off. I'd like my referrals to have more information and a different tone to the email (tone isn't… more

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4. make public events targetable

   Right now all you can do is make a public event session online using the client record of an event host and then make a share link. There's no visibility to those links from the admin side the way you can see guests. I'd like to be able to see, and ideally to create, the share links from admin. Need the link so I can share it with event directors. If people have to do more than three clicks to get to a gallery, it loses sales because people lose interest and leave the site: https://brand-experience.ieee.org/the-3-click-rule-myth-or-fact/#:~:text=What%20is%20the%203%2Dclick,with%20a%20good%20user%20experience.

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5. Make it possible to duplicate a list of Statuses the same way you can duplicate a Session Type
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6. Make it easy to add marketing plans to groups of people

   There is apparently no way to add a lot of people to a marketing plan other than doing them one at a time, which is not practical for things like a school you'd perhaps want to make a specific marketing plan for.

   Many ways to skin this cat; here are some ideas:

   -Add it to Client Import [Update] Utility
   -Ability to assign to an Organization (so I can market to a school)
   -Ability to assign it to a Session Type (so I can market to all Seniors)
   -Ability to assign it during Online Booking

   I can hack this for my standard Spring, Summer, Archive, Holiday, and Year-End sales using Custom Variable Boolean by making a filter, but it's a dumb workaround that wastes my custom vars trying to replicate a feature already in the software.

   There is apparently no way to add a lot of people to a marketing plan other than doing them one at a time, which is not practical for things like a school you'd perhaps want to make a specific marketing plan for.

   Many ways to skin this cat; here are some ideas:

   -Add it to Client Import [Update] Utility
   -Ability to assign to an Organization (so I can market to a school)
   -Ability to assign it to a Session Type (so I can market to all Seniors)
   -Ability to assign it during Online Booking

   I can hack this for my… more

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7. Update the Import [Clients/Sessions/etc.] Utility Label to "Import or Update [XYZ]"

   The Import Utilities can actually be very handy for simply bulk updating system data without the need for SQL. When we used to use Mailchimp, we would all the time use a spreadsheet to update datapoints in audience lists, just using the email and the datapoint target in two columns. I've been doing this with Stratus to avoid making an SQL request. As a result, I've asked for several fields to be added to the utilties and appreciate that it got done. I actually think it's saving S+ service requests by doing it. As more volume users sign up, I think they will be more likely to want to do bulk updates, and changing the language in the software to reflect its additional usage capabilities would probably be helpful to all.

   ---

   UPDATE:

   It turns out the for Session Import, "Update" is really talking about Clients, not Session records. If you select Update as stands, what it's really saying is "check for this Client not this Session, and if you find this client, add a new session to it (because remember we're really doing a new session import here wiseguy)... do not make a duplicate client with same email." I'm used to Mailchimp, which when you do an import and select the option to update, it sees existing records and updates them, which is what in fact is happening here - I just thought it was going to update Sessions since it was in the Session utiltiy (didn't think of what I was doing as the Client sub-section of the Session import). So this I'm sure is expected functionality, but I can say from long experience dealing with client data that the ability to quickly make a targeted change to bunch of client records using a spreadsheet is very, very handy. So call this a request to add functionality and then change the label :)

   A final word on this: consider how much of a pain it would be to make a change to some variable if the only way you could do it for a large group like a team of 800 I'm photographing in a couple of weeks... once those sessions have images, I can no longer so easily just delete the sessions and reimport them with the corrected data. I'd need to delete all the Sessions and pictures, and that's if there's no orders attached. Once invoices are in, it's probably too late for a group that size to make a change. Can be done with SQL, but I don't want to run the risk of making an error with that if I can help it, nor do I want to bother S+ to manipulate my data. They have enough to deal with from all my posts!

   The Import Utilities can actually be very handy for simply bulk updating system data without the need for SQL. When we used to use Mailchimp, we would all the time use a spreadsheet to update datapoints in audience lists, just using the email and the datapoint target in two columns. I've been doing this with Stratus to avoid making an SQL request. As a result, I've asked for several fields to be added to the utilties and appreciate that it got done. I actually think it's saving S+ service requests by doing it. As more volume users sign up, I… more

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8. Add timestamps to sales dates on invoices

   It may be that I'm simply unfamiliar, but I cannot find a timestamp (not just a date) on invoice records. These are useful for at least two reasons:

   1) If you ever need to track down a single payment from a day with many invoices on a payment gateway, you can more easily find it.

   2) If you need to verify an automation (trigger render job, etc.), you will have an idea of when it should (have) happen(ed).

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9. Tie Session Promotions together with Price List Promotions

   My business problem I'm trying to solve is that I always get a few pesky emails about missing promo codes after a sale ends... always. They take 10 minutes to fix and cost me an additional 3% on the refund transaction.

   I'm testing showing available promotions online so they can just pick and apply it. But when I got Session Promotion Promo Codes and Price List Promo Codes confused, I thought maybe they should be tied together after all. It seems to me that it would be a good option if you could ideally pick from a list of price list promo item types to associated with a new Session Promotion to easily tie the two together (though I get you track sales with Session Promotions and wouldn't want to miss reporting those who don't use the code). For me, I'd at least like to make the Promo Code for the Session Promotion and the Promo Code in the price list match, and if someone is ordering from the Session that is part of the Session Promotion, I'd like fo the Session Promo / Price List Promo (they're the same code now) to be automatically applied in the cart to save the trouble on client end (and lessen likelihood I'll get an email about it).

   Maybe it's even just a pricelist thing? As in your promo code you create in a price list would have the option to associate it with a Session Promotion.

   My business problem I'm trying to solve is that I always get a few pesky emails about missing promo codes after a sale ends... always. They take 10 minutes to fix and cost me an additional 3% on the refund transaction.

   I'm testing showing available promotions online so they can just pick and apply it. But when I got Session Promotion Promo Codes and Price List Promo Codes confused, I thought maybe they should be tied together after all. It seems to me that it would be a good option if you could ideally pick from a list of price… more

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10. Consider adding "Sale End Date" to Session Type if Volume Enhancements Make Session Types Used for Actual Shoots

    Right now, setting it at the Type level would either affect too many shoots or only be useful for a single shoot as there's 1:1 ratio of events when using them as Session Types to Session Types.

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11. Add something like "Sale End Date" as a Session Information field in General tab and make it addressable by Triggers

    Currently, the two most useful dates I can trigger off of in terms of selling are the session's Primary Date and Status Due Date. But if you think about it, the focus there is about making pictures, not selling them (a common mistake photographers make!): since Status Due Dates are calculated on the fly, I think of them more concerning workflow - don't let this sit for too long - than about sales... for sales I want to target an unchanging sell date that might have wonky lead times because I want it to end on a Sunday or maybe Monday of a holiday weekend. I want a date I can use that is all about selling my pictures, not just making them. The goal is a bit like the idea of making someone fall in love with a product and then telling them about the features... I don't want to make a bunch of pictures and then get you to fall in love with them. This may seem backwards from portrait world, probably is. But for volume, the picture is commoditized and it's about the sell. This is why one of my Session Custom Vars is sale end date

    Currently, the two most useful dates I can trigger off of in terms of selling are the session's Primary Date and Status Due Date. But if you think about it, the focus there is about making pictures, not selling them (a common mistake photographers make!): since Status Due Dates are calculated on the fly, I think of them more concerning workflow - don't let this sit for too long - than about sales... for sales I want to target an unchanging sell date that might have wonky lead times because I want it to end on a Sunday or maybe… more

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12. Add Custom Session Vars of type Date to the Trigger Action Details

    It would add "Trigger this activity based on a Session Custom Variable," which would reveal a dropdown next to it that would have the Session Custom Variable Dates (similar to how "Trigger this activity how many days before the Session's primary date" makes a box where you enter a digit).

    I don't just want my Custom Variables to be data holders... I want them to be actionable. For example, I have "Sale End Date" as a Session Custom variable - I want to be able to use it in a Trigger.

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13. Standardize Location / Studio dropdown for Enterprise

    Right now, Enterprise Location / Studio dropdowns for picking a location number are terms used interchangeably (Location is in the main system; Comm. Job manager, for example, uses Studio), and the dropdown isn't in a consistent place on the ribbon. Since it's so important you track which location you're in, it would be easier if the dropdown were just always worded the same way and always in the same location.

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14. Make URL merge fields accessible in SMS hyperlinks to natively shorten links and save on the 2x SMS charges

    It occurs to me that instead of integrating bit.ly, y'all could just make form letter hyperlinks able to use special merge fields like [Client Online Portal Direct Session URL] that could be set as the Link to. By making the Linked Text something short like "here" as in "click here" it would even be shorter than a bit.ly hyperlink and not need the integration hassle or potential ongoing cost of a bit.ly license. My last SMS link was 171 characters, so I think every time I'm sending a login link I'm getting charged 2x SMS, which is costly at the volume I do.

    Update: I realized after posting this would likely require MMS, which isn't supported by S+ so far as I can tell. Here's the HTML that would get it done:

    <a href="[Client Online Portal Direct Session URL]">link text</a>

    It occurs to me that instead of integrating bit.ly, y'all could just make form letter hyperlinks able to use special merge fields like [Client Online Portal Direct Session URL] that could be set as the Link to. By making the Linked Text something short like "here" as in "click here" it would even be shorter than a bit.ly hyperlink and not need the integration hassle or potential ongoing cost of a bit.ly license. My last SMS link was 171 characters, so I think every time I'm sending a login link I'm getting charged 2x SMS, which is costly at the… more

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15. Update Render Profiles KB article to show Custom-only relevance

    Here's the relevant KB article: https://secure.studioplussoftware.com/helpconsole/spectra/default.aspx?pageid=render_profiles

    Working on Session Image Presets, I would add for Selection Options tab that it's only a choice for Custom Profiles. I'm trying to work through the setup one step at a time, and since there are places where the KB article isn't fully updated to the most current functionality (best example being how Spectra concepts can be applied to Stratus if it still says Spectra on KB), I'm questioning if I'm seeing a new or old function in the KB that is now different in the software. So saying somehow that Selection Options as Image Group/Rating has only to do with Custom Profiles would make it clearer.

    Here's the relevant KB article: https://secure.studioplussoftware.com/helpconsole/spectra/default.aspx?pageid=render_profiles

    Working on Session Image Presets, I would add for Selection Options tab that it's only a choice for Custom Profiles. I'm trying to work through the setup one step at a time, and since there are places where the KB article isn't fully updated to the most current functionality (best example being how Spectra concepts can be applied to Stratus if it still says Spectra on KB), I'm questioning if I'm seeing a new or old function in the KB that is now different in the software. So saying somehow that Selection Options as… more

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16. Update Render Profile -> General -> Default Setup option titles to put Session in front of high/low res to make clear Session/Ordered/Custom

    After reading through the KB article several times and wrestling with the idea of how to automate digital fulfillment, it occurred to me that part of my confusion has to do with the wording in Render Profile -> General -> Default Setup: only Low/High-Res Session Images talks about digital delivery, yet neither are the correct option if you want to digitally deliver ordered images.

    It took me a minute, but then I made the connection between 1) how you can fulfill digital images for an entire session via a session option or only for ordered images via a product option, and 2) how render profiles can address session images or ordered images. Once I made that connection, it was obvious to me the Render Profiles choices were really divided by Session/Ordered/Custom. The way it's currently worded - with Session second to High/Low, with Session being the only option addressing digital delivery, and Ordered images for Print (the correct choice for automating digital delivery) specifically referencing "Print" but saying nothing about digital delivery - leads the KB reader in the wrong direction. I made a previous suggestion about adding language for Digital Delivery to the "Ordered Images for Print." I think if you simply put "Session" first in Default Setup (i.e. "Session Low/High-Res Images) it will make it clearer this is only about digital delivery at a Session level. Then it would read Session/Ordered/Custom. I think updating the KB article with language about Session digital fulfillment vs. Ordered digital fulfillment to make the distinction absolutely clear would really help.

    Updating because I'm now trying to find Selection Options with Image Group and/or Image rating per the Session Image Presets in KB, and they are only accessible if you make a Custom Profile. When I did that, I noticed that the Custom Profile option itself makes the distinction I'm drawing out between Session and Order. So the concept distinction is there, but it's currently nested inside of an option at the bottom of the list. It confirmed my analysis of Session v. Ordered as governing principle (as I wrote this, I still was thinking, "am I just missing something, though"?). I am just advocating to say something like "pick whether you want to render Session Images, Ordered Images, or a Custom setup of one or the other" at top of the KB section and then make it read Session, Ordered, and Custom from top to bottom to make it clear.

    After reading through the KB article several times and wrestling with the idea of how to automate digital fulfillment, it occurred to me that part of my confusion has to do with the wording in Render Profile -> General -> Default Setup: only Low/High-Res Session Images talks about digital delivery, yet neither are the correct option if you want to digitally deliver ordered images.

    It took me a minute, but then I made the connection between 1) how you can fulfill digital images for an entire session via a session option or only for ordered images via a product option,… more

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17. Update language in render profiles and related kb articles for digital delivery

    Since so much of photography is fulfilled digitally these days and the best part of Stratus is automation, I think it would be helpful to update the language for render profiles to specifically address digital images in the render profile settings for Ordered Images because "Ordered Images for Print" - not one of the two explicit digital options, low/high-res session images - if you want to deliver digital images with automation via invoice/production workflows. It is just not intuitive right now.

    Here's the relevant KB article: https://secure.studioplussoftware.com/helpconsole/spectra/default.aspx?pageid=render_profiles

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18. Compound Filters by Expanding Criteria beyond just the Filter Type Selected

    I am trying to message (email or sms) only clients for a specific Session Type who have not yet placed an order. In order to use the results of the filter to send messages, I need the base filter to be Clients. But in order to achieve my end goal, I think I need to further refine the Clients by those with a Session of a certain Session Type. I realize I can use a Client Group to approximate Session Type, but I still need to figure out from that Client Group or Session Type attendee who has placed an order, and to do that without manual intervention, I have to address Invoices / Orders. I can't do that as stands.

    I am trying to message (email or sms) only clients for a specific Session Type who have not yet placed an order. In order to use the results of the filter to send messages, I need the base filter to be Clients. But in order to achieve my end goal, I think I need to further refine the Clients by those with a Session of a certain Session Type. I realize I can use a Client Group to approximate Session Type, but I still need to figure out from that Client Group or Session Type attendee who has placed an… more

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19. Update language for pending Web orders to ~shopping carts

    I'm pretty certain that a "Pending Web Order" means that someone has logged into IBY and added items to his or her cart. If this is the case, I think 1) the language surrounding it should be updated to something about "Shopping Carts" as "Abandoned Shopping Carts," for example, is a meaningful term common in ecommerce these days; 2) pending Web orders (online shopping carts with items in them) should be purged after a set amount of time, just like abandoned shopping carts.

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20. Add support for Pinterest, TikTok, and YouTube social media profiles

    I have an important client who has both TikTok and YouTube social profiles I want to track, and I don't want to use a Custom Variable to do it when other social profile slots appear on the main client page. Updated to add Pinterest as no place to put for a client I'm adding now.

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