Ability to individually customise font formatting in notes to highlight important data (colour, size weight etc per line)
Being able to highlight specific aspects of notes would make them so much easier to read, especially for clients with a lot of data.
We could do this in our old system & aside from being able to bold, underline & increase the size of really important info, I could colour code other important data so I could easily pick it out when a client called & needed to quickly scan as I spoke to them. So for example, any voucher/session package info was in blue, family member info was green, pet info was purple, payment information was in red etc.
It made the notes so much more organised & readable. A wall of black text is not so much.