I'm pretty certain that a "Pending Web Order" means that someone has logged into IBY and added items to his or her cart. If this is the case, I think 1) the language surrounding it should be updated to something about "Shopping Carts" as "Abandoned Shopping Carts," for example, is a meaningful term common in ecommerce these days; 2) pending Web orders (online shopping carts with items in them) should be purged after a set amount of time, just like abandoned shopping carts.