From what I can tell, photo industry software solutions are all focused on using AI to lessen THEIR customer service load, which I actually do like after beta testing the Stratus AI chatbot - it saves trouble of contacting S+ support and adds a kind of after-hours support. I think the major, major opportunity is to help photographers deploy AI for addressing PHOTOGRAPHERS' customer service burden. Maybe this becomes a revenue stream in the form of a ChatGPT subscription y'all could make margin on by getting wholesale price and selling to photographers at face value?

Stratus stands out because of its fully integrated CRM and production, and that would be like "running uphill" in Silicone Valley speak (watch "How to Start a Startup" from Stanford Business school online in episode about how "competition is for losers"): you'd first have to do all the setup of CRM and production monitoring, etc. if you're another photo platform before you could even think about deploying a chatbot that could answer questions like, "what's the tracking number for my latest order"? Or, "how can I reschedule my senior cap and gown appointment." I'm sick of answering "can you apply the promo code I forgot to enter for me"? While I don't think it's a good idea to put guns in the hands of AI (maybe I watched too much Terminator as a kid), I'd happily hand over to AI at least certain use cases that would just give the AI authority to do a partial or whole refund - "I accidentally ordered twice" -> AI checks to ensure two orders are in fact identical and just refunds one without bothering me.

I've looked into this extensively and would have to look into my research to find which chatbot I found that could tie into SQL, but you can just look at Sunshine Platform for use case of how a client might want to say, "how can I change the shipping address for my order": https://www.zendesk.com/platform/. That's the idea, and S+ is uniquely poised to deploy.