Matt Newman

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  1. 33 votes
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    Matt Newman commented  · 

    - booking confirmation and sesssion confirmation for a specific session type, as session types might have different requirements or be for different client types (17 year old student, 37 year old business portrait)
    - booking confirmation by resource, as we might want to give them different instructions based on what location they are reporting to.
    - yearbook deadline notification by organization, grad year. We currently send out triggered reminders based on client status date, but we have to "game it" to make that happen. Would be more straight forward to trigger by organization yearbook deadline.

    These are a just a few. But the common thread (for us) would be accessing Client and Session record details (organization, grad year, session type, session date) to drive automated emails that are more targeted to the recipient, rather than listing all possible information for all possible client types.

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  2. 15 votes
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    Matt Newman commented  · 

    Perhaps the studio could be allowed to set New Client Creation on/off at the session type level or for an organization, rather than globally. As others have stated, we have organizations for which we don't want clients creating new (duplicate accounts). But we have non organization based clients for which we'd want them to create new accounts, add/edit contact information.

    Beyond that, I also support the idea of allowing customers to confirm or edit contact information when booking. We have some schools that don't provide contact information to us - so we can't call, text or email confirm if they client doesn't enter it online.

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  3. 13 votes
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    Matt Newman commented  · 

    I agree;

    If it doesn't happen, you can ask tech support for a list of your organization IDs from your database. You can then create specific links to organizational booking that you can list on your own website. It is a workaround for sure, and I'd prefer it be in the software. But we were able to have organizational booking for Class of 2019 by requesting the org IDs.

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  4. 10 votes
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  5. 3 votes
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  6. 18 votes
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  7. 12 votes
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    Matt Newman commented  · 

    I ran into this issue as well, and figured out a short-term work around. If you look at the code within the iFrame, you'll see the pixel length minimum is set to 3000 pixels. Once you paste that iFrame code into your site design, adjust the pixel length to 4000 or 5000 or 6000 pixels until it's the right length. Then refresh. You can also reduce it to prevent unnecessary white space on a shorter list.

    In the meantime, I'm suggesting/requesting from StudioPlus to allow us to segment our session types by Business Segment (Senior, Business, Family, etc.) so that we don't need as much scrolling.

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  8. 8 votes
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  9. 5 votes
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  10. 7 votes
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  11. 7 votes
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  12. 3 votes
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  13. 23 votes
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  14. 17 votes
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  15. 4 votes
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  16. 7 votes
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  17. 4 votes
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    Matt Newman commented  · 

    I would love this

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  18. 4 votes
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    Matt Newman commented  · 

    Yes!!

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